Casino Product Operations Manager

Casino Product Operations Manager

Mission: Maximize casino results by utilizing available tools and resources, ensuring operational excellence and sustainable product growth.

Responsibilities:
1. Day-to-Day Operations
* Management of game positioning and custom categories
* Coordination of new game launches
* Incident management and rapid problem resolution
* Daily monitoring of performance metrics

2. Provider Relationship Management
* Negotiation of promotional deals and discounts
* Coordination of exclusive launches
* Negotiation of privileged game positioning
* Relationship and SLA management with providers

3. Product and Strategy
* Prioritization of new providers based on data
* Definition of game and category priorities
* Support in the creation and execution of casino promotions
* Market research and competitive analysis (benchmarks)

4. Analytics and Performance
* Analysis and explanation of casino financial results
* Generation of insights into player behavior
* Identification of opportunities to maximize turnover
* Implementation of improvements via positioning, groupings, and promotions

5. Promotions Operations
* Setup and configuration of casino bonuses
* Operational execution of campaigns
* Tracking of promotion ROI and effectiveness
* Continuous optimization based on results

KPIs:
* Casino turnover growth
* Operational margin
* Time-to-market for new games
* Uptime and incident resolution
* Promotion ROI

First 90 Days:
* Month 1: Comprehensive mapping of current status (providers, games, metrics, processes).
* Month 2: Implementation of quick wins, full ownership of launches and incidents, and establishment of initial area processes.
* Month 3: Presentation of a strategic plan for casino growth.