French Customer Support (Freelance) – Remote

Mission Overview

We are currently looking for a French-speaking Customer Support / Technical Support Agent to assist users and provide first-level technical guidance in their daily use of IT tools

This role combines customer service and light technical support, helping users resolve common issues and ensuring a smooth experience with their digital workplace

The position can be performed remotely or on-site in Bangkok, depending on availability

Main Responsibilities

• Provide customer support in French via ticketing system, phone, or messaging
• Assist users with basic technical issues related to their workstation or applications
• Guide users in the use of office tools and collaborative platforms
• Diagnose simple software, connectivity, or configuration issues
• Escalate more complex incidents to the appropriate technical teams
• Track and update requests in the ticketing system
• Ensure clear communication and follow-up with users
• Contribute to maintaining a high level of customer satisfaction

Technical Environment (basic knowledge required)

• Windows 10 / Windows 11
• Microsoft Office / Microsoft 365
• Outlook / Microsoft Teams
• Basic network understanding (Wi-Fi, VPN, connectivity issues)
• Ticketing tools (GLPI, Jira, ServiceNow or similar)

Profile

• Fluent French speaker (clear and professional communication required)
• Experience in customer support, helpdesk, or service desk is a plus
• Comfortable assisting users with basic technical questions
• Strong communication and problem-solving skills
• Customer-oriented mindset and patience with users
• Organized and able to manage multiple support requests

Application

Please send your CV and your daily rate with the subject:

Application – French Customer Support / Technical Support Agent