CRM & IT Manager (Onsite, Lahore, PKR Salary)

Requirements:

• Bachelors or Masters degree in Information Technology, Business Administration, or a related field.
• Proven experience managing a team in CRM operations, IT support, or a service-based environment.
• Strong knowledge of CRM systems, shift planning, and operational management.
  Hands-on experience in IT support and technical problem-solving.
• Fluency in English (both written and spoken).
• Excellent leadership, interpersonal, and communication skills.
• Strong organizational, planning, and problem-solving abilities.
• Should be comfortable managing shifts and schedules of the CRM & IT team, ensuring operational coverage while supporting team wellbeing.
• Ability to thrive in a fast-paced, service-oriented company and manage multiple priorities effectively.

Responsibilities:

• Lead, mentor, and manage the CRM & IT Specialist team, ensuring high performance and professional development.
• Oversee CRM rostering, staff schedules, and shift management for the CRM & IT team.
• Monitor and optimize daily operations to ensure smooth workflow and system reliability.
• Coordinate with other departments to ensure operational needs are met efficiently.
• Ensure accurate data management and reporting within CRM systems.
• Support and guide the team in troubleshooting IT and system-related issues.
• Implement process improvements to enhance efficiency, service quality, and team productivity.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Maintain clear and effective communication with management regarding operational updates, challenges, and solutions.