CRM & IT Specialist (Onsite, Lahore, PKR Salary)

Requirements:

• Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field (preferred).
• Experience working with CRM systems and operational tools.
• Hands-on experience in shift planning, scheduling, or workforce management.
• Strong IT skills with the ability to troubleshoot basic technical issues.
• Good understanding of system operations and data management.
• Fluency in English (both written and spoken).
• Strong organizational and problem-solving skills.
• Ability to work in a fast-paced service-based environment and manage multiple operational tasks.

Responsibilities:

• Manage CRM rostering and maintain accurate staff schedules based on operational needs.
• Create and assign shifts in line with business requirements and service coverage.
• Update and adjust staff shifts when operational changes occur.
• Monitor CRM records to ensure data accuracy and proper scheduling.
• Coordinate with internal teams to ensure smooth shift management and workforce availability.
• Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.
• Assist in maintaining system efficiency and resolving day-to-day technical problems.
• Communicate effectively with team members and management regarding scheduling and system updates.