Job Openings
Customer Success Manager (Onsite, Lahore, PKR Salary)
About the job Customer Success Manager (Onsite, Lahore, PKR Salary)
Requirements:
- Bachelors or Masters in Industrial Engineering, Software Engineering, Business, or related fields.
- 5+ years in customer success, account management, or similar roles, with a proven track record in client management, growth, and satisfaction.
- Fluent in English (written, spoken, and read); additional languages are a plus.
- Skilled in upselling and cross-selling using structured frameworks (e.g., GPCT/BA + C&I).
- Ability to create growth plans and success strategies aligned with customer objectives.
- Familiar with Shopify, Lightspeed, HubSpot, JumpCloud, Aircall, PandaDoc, LiteCard, and other SaaS platforms.
- Native-level English with excellent verbal and written skills.
- Experience collaborating with sales, product, and engineering teams.
- Strong understanding of SaaS and recurring revenue models.
- Proficient in HubSpot and other CRM tools for account management.
- Basic knowledge of APIs, integrations, and technical concepts for liaising with engineers.
- Familiar with Jira, Confluence, and Agile workflows.
Responsibilities:
- Build strong, lasting client relationships, ensuring satisfaction, retention, and growth through tailored solutions.
- Use the GPCT/BA + C&I sales framework to identify client objectives, challenges, and opportunities, aligning services accordingly.
- Manage recurring client requests like website updates, product launches, and growth strategies using platforms like Shopify and HubSpot.
- Conduct regular account reviews to track progress, share insights, and proactively address challenges or opportunities.
- Drive recurring revenue growth within YetiTechs partner ecosystem, ensuring adoption and expansion of platforms like HubSpot, Shopify, Lightspeed, JumpCloud, and others.
- Oversee client onboarding, guiding implementation and success planning with integrated partner solutions.
- Identify upselling and cross-selling opportunities for partner services, managing smaller-scale deals while collaborating on larger opportunities with sales and leadership.
- Handle and qualify leads from marketing activities, closing deals where appropriate.
- Develop and present growth strategies for clients, ensuring long-term commitment to partner solutions.
- Escalate complex opportunities to senior leadership for advanced technical or strategic input.
- Assist in preparing proposals and account strategies for high-value deals involving partner platforms.
- Work with CRM teams to maintain accurate customer data and deal statuses in HubSpot.
- Collaborate with engineering and product teams to ensure seamless project execution and technical alignment.
- Provide actionable feedback to internal teams, refining services and enhancing customer experiences.
- Support internal teams by integrating customer insights into strategic decisions related to partner offerings.