Customer Success Executive (Onsite, Karachi, PKR Salary)

Requirements:

• 2+ years in a customer success, account management, or technical support role in a SaaS environment, preferably related to Contact Center or CRM software.
• Strong focus on delivering exceptional customer experiences and solving customer challenges.
• Ability to manage multiple customers, timelines, and priorities effectively.
• Ability to work collaboratively with cross-functional teams, including Sales, Pre-Sales, Development, and Technical Support, to deliver a seamless customer journey.
• Strong ability to identify customer challenges and offer effective solutions.

Responsibilities:

• Build and maintain strong, long-term relationships with customers by understanding their unique needs, providing tailored solutions, and ensuring their continued satisfaction with our products.
• Build and maintain strong, long-term relationships with customers, ensuring satisfaction by providing tailored solutions and addressing their unique needs.
• Offer ongoing support, troubleshoot issues, and collaborate with the technical team to resolve complex problems.
• Monitor customer accounts to prevent revenue leakage, ensure timely renewals, and drive full utilization of subscribed services.
• Track customer health metrics to identify risks and upsell opportunities.
• Work with sales to expand the customer base by introducing new solutions.
• Analyze customer satisfaction, retention, and usage metrics to provide actionable insights and recommend improvements.
• Gather customer feedback to drive product enhancements and act as the voice of the customer.
• Educate customers on best practices to maximize platform value, improve CX, and share success stories to strengthen brand presence.