IT Help Desk Specialist (Onsite, Islamabad, USD Salary)

Requirements:

• 3-8 years of experience in IT help desk or technical support roles.
• Hands-on experience with Windows and Linux environments.
• Outstanding English proficiency must speak and write like a native American English speaker.
• Strong problem-solving mindset and a customer-focused attitude.
• Ability to work independently while remote, and willingness to transition to onsite if required. Excellent organizational skills and attention to detail.

Responsibilities:

• Provide reliable first-level technical support for hardware, software, and network-related issues. 
• Troubleshoot and resolve problems on both Windows and Linux systems.
• Escalate complex cases to senior support teams as needed.
• Keep clear and accurate records of issues and resolutions.
• Deliver exceptional customer service through fluent, professional English communication both spoken and written.
• Assist with installations, configurations, updates, and day-to-day IT maintenance tasks.