Job Openings
IT Support Engineer (Onsite, Lahore, Remittance Salary)
About the job IT Support Engineer (Onsite, Lahore, Remittance Salary)
Requirements:
- Minimum 5 years in network operations or a related field
- Bachelors degree in Information Technology, Computer Science, or related field is preferred.
- Proven experience in IT support, network administration, or a similar role.
- Strong expertise in managing and troubleshooting MikroTik routers.
- Strong expertise in Network monitoring tools.
- Experience with various ISPs and understanding of different networking technologies and protocols.
- Excellent problem-solving skills and ability to manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, capable of working effectively with various departments and external providers.
Responsibilities:
- Act as the primary contact for troubleshooting issues with various Internet Service Providers, ensuring consistent connectivity and resolving service interruptions swiftly.
- Continuously oversee network systems to detect anomalies or performance issues.
- Manage and configure MikroTik routers, including setup, maintenance, and troubleshooting, to optimize network performance and security.
- Maintain accurate and comprehensive documentation of processes, system configurations, and network settings to ensure consistency and quality in service delivery.
- Respond to, investigate, and resolve IT complaints, ensuring timely and effective solutions to technical problems encountered by end-users.
- Oversee the incident management process, including monitoring, reporting, and resolving incidents while minimizing impact on business operations.
- Coordinate with multiple ISPs to follow up on pending issues, drive resolution, and negotiate timely outcomes to meet business needs.
- Continuously assess system performance, recommend improvements, and implement enhancements to boost efficiency and reliability.
- Identification of blindspots and handover setting from various wifi Bssid
- Collaboration with multidimension teams to assess their needs and optimise their network throughput.