Customer Success Representative (Onsite, Islamabad, PKR Salary)

Requirements:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 1-2 years of experience in customer success, account management, sales, or a related field.
• Strong communication and interpersonal skills.
• High emotional intelligence with a customer-first mindset.
• Good problem-solving and conflict-resolution abilities.
• Tech-savvy and quick to learn new tools and software.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring satisfaction and retention.
• Assist customers with onboarding, training, and technical support inquiries.
• Monitor customer activity, adoption, and feedback to identify risks and opportunities.
• Handle customer issues promptly and collaborate with internal teams for resolution.
• Maintain detailed records of customer interactions and updates.
• Support in improving customer service processes and suggesting enhancements.
• Collaborate with sales, marketing, and product teams to drive customer success initiatives.