Customer Service Representative (Onsite, Morning/Night Shift, Lahore, USD Salary)

Requirements:

• 1+ years of experience in Online Customer Support.
• Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.
• Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution.
• Ability to prioritize and escalate urgent matters appropriately.
• Customer-focused mindset with a commitment to delivering a positive user experience.
• Familiarity with mobile apps and basic troubleshooting processes is a plus.
• Passion for helping users and solving problems.
• Desire to contribute to the success of a growing app by ensuring player satisfaction.

Responsibilities:

• Monitor and respond to user reviews on the App Store and Google Play.
• Ensure users know were committed to resolving their issues while maintaining a positive public image and app rating.
• Handle incoming user emails, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.
• Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction.
• Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users.
  

Shift Hours:

• 10:00 AM - 07:00 PM
• 06:00 PM - 03:00 AM