Customer Support Representative | On-site Karachi | PKR Salary

About the company:

A consulting firm that helps businesses grow with a smart blend of marketing, financial consulting, and business development services.

Job Description:

We are seeking a Customer Support Representative to deliver exceptional support across voice, email, and chat channels. This role involves handling inbound and outbound interactions and resolving customer issues efficiently.

Key Responsibilities

• Handle inbound and outbound calls, respond to emails and chats in a timely and professional manner 
• Resolve customer complaints and issues, escalating complex cases as necessary 
• Accurately document customer interactions and update CRM system
• Meet or exceed performance metrics, including CSAT and FTR scores

Requirements.

• Bachelor's degree from a recognized university in Karachi 
• Minimum 1 year of experience in a call center environment (inbound and outbound)
• Excellent written and verbal communication skills in English

Call Center Experience:

• Inbound: Respond to customer inquiries via phone and email
• Outbound: Make calls for sales, follow-ups, and customer engagement

Preferred Qualifications:

Customer service certifications or equivalent training

Other Details:

Work Mode: ONSITE - Full Time

Location: P.E.C.H.S, Karachi

Experience: 1 year

Days: Monday to Friday

Timing: 6 pm- 2 am


About HR Ways:

HR Ways is an award-winning technical recruitment firm helping software houses and IT Product companies internationally and locally find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, the UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://www.whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M, stay updated, or visit www.hrways.co to know more.