About the job Community Manager (Remote)
About the job Community Manager
About the job Community Manager
Client Company Introduction:
The company is a leading platform that empowers businesses to create and deploy intelligent chatbots. We're looking for a passionate and creative Community Manager to join our team and help us build and nurture a thriving community of users.
Key Responsibilities:
- Community Management:
Actively engage with our community members on various platforms (forums, social media, etc.)
Respond to inquiries, provide support, and foster a positive community atmosphere
Moderate discussions and ensure that they remain respectful and on-topic
- Content Creation:
Write engaging and informative content, including blog posts, articles, and social media updates
Create product videos, tutorials, and demos to educate and excite our community
Develop comprehensive help documentation to assist users in effectively utilizing our platform
- Customer Interaction:
Conduct one-on-one Zoom calls with customers to address their needs and provide personalized support
Engage in live chats to answer questions and resolve issues in real-time
- Product Updates:
Regularly communicate new product features, updates, and enhancements to the community
Gather feedback from users to help improve our products and services
- Qualifications:
- Excellent written and verbal communication skills
- Strong understanding of social media platforms and community management best practices
- Experience with content creation tools (e.g., Canva, video editing software, Figma, Loom)
- Ability to work independently and as part of a team
- Passion for technology and a desire to help others
- Strong customer service orientation
Experience:
- Minimum of 1 to 2 years of experience
- Strong leadership and team management skills.
- Excellent communication
- Strong analytical and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
Other Details:
Experience: 2 + years
Work Timings: 10 AM - 7 PM
Work Days: Monday - Friday
Work Mode: Remote work flexibility
Location: Pakistan
Benefits:
Competitive salary
Remote work flexibility
Opportunities for professional growth and development
About HR Ways:
HR Ways is a Technical Recruitment Firm helping software houses and IT Product companies Internationally and Locally to find IT Talent. HR Ways is engaged by 150 + Employers ranging from the world's biggest SaaS Companies to the most competitive Startups. Find out more at www.hrways.co