OT/IOT Security Manager

Position: OT/IOT Security SME

Client Introduction:

Our client is a global technology company delivering cutting-edge digital, engineering, cloud, and AI solutions across industries in 60 countries.

Position Overview:

We are looking for a Subject Matter Expert (Support & Ops) in the domain of Cyber Security OT/ICS/IIoT Security. The SME will be responsible for ensuring the timely resolution of escalated incidents, improving operational processes, and delivering superior customer satisfaction. This role also involves mentoring team members, contributing to documentation and knowledge management, and engaging with key business stakeholders.

Key Responsibilities:

• Ensure timely resolution of escalated incidents and service requests in line with SLA and quality standards.
• Conduct root cause and trend analysis; prepare and validate performance and compliance reports.

• Participate in change management processes by validating change implementation plans and ensuring human error compliance.
• Drive continuous improvement by mentoring team members, creating SOPs, and facilitating knowledge sharing sessions.
• Act as a liaison between technical teams and business stakeholders to ensure smooth communication and reporting.
• Support capacity planning and resource forecasting for effective operations management.
• Engage in regular customer meetings to gather feedback and resolve operational concerns proactively.
• Maintain high levels of customer satisfaction by delivering efficient and reliable support services.
  

Required Skills & Experience

• Strong expertise in Cyber Security, specifically in OT/ICS/IIoT Security domains.
• Hands-on experience with managing escalations and high-priority incident resolutions.
• Familiarity with root cause analysis, capacity planning, change management, and SLA compliance.
• Proven ability to communicate with both technical teams and business stakeholders effectively.

• Experience in mentoring and knowledge management.

• Strong analytical and problem-solving skills.

• Certifications preferred, e.g., CISSP, GICSP, or equivalent

Other Details:
Experience: 8-10 Years
Work Mode: Hybrid (3 days at customer location)
Location: England, UK


About HR Ways:

"HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our Whatsapp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more."