Test Day Officer

Urgently Hiring!!!!

HRSI is hiring "Test Day Officer" for one of its leading client in Pakistan.

Location: Karachi

Contact: 5 Months

Education: Graduate in Any discipline

Responsibilities

Receives instructions and requests from cluster operations, 5 days before Test Day
itself and plans and organises given resources accordingly (often at short notice) to
ensure that work is carried out efficiently and effectively
Scans dashboards to monitor performance and identify issues
Plans and deploys engagement plan for Venue Staff
Ensures exam materials are received at Test Centre and stored securely
Supports decisions of Operations Manager with the selection of venue staff, sets
performance expectations and maintains positive relations
Supports the selection of suitable venues
Customer support
Receives and responds to enquiries from/to customers and may be a specific point
of reference on queries relating to an area of nominated expertise or responsibility.
Identifies where more complex issues require resolution by others and refers them
on accordingly
Recognises and understands the impact of incidents arising (e.g. complaints,
resourcing problems, logistical or technical difficulties) and proactively alerts the
team leader to any issues of concern that are likely to impact service/project/task
delivery or customer experience.
Service improvement
Supports continuous improvement in the efficiency/cost effectiveness/quality of
service delivery/systems in the unit or department
Pro-actively works with Operations Manager to deliver satisfactory and timely
resolution of customer (internal or external) complaints, coordinating input from other
team members as required and ensuring the customer is kept informed throughout
the process.
Relationship and Stakeholder Management