Resource Pool Officer

HRSI is looking for Resource Pool Officer for one its leading client.

Main accountabilities

Product Service Delivery

• Check availability of resource Pool and use IT/BOSS systems to ensure accurate scheduling
• Be able to plan a capacity profile to meet the provisional demand forecast for different exam products
• Timely communications with VS and test day staff to ensure smooth exam delivery
• Manage logistics of Training of VS & support training as and when required
• Managing the system of Performance evaluation of VS
• Ensuring VS are paid accurately and timely through payment process
• Support management in staff recruitment

Customer service

• Takes end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating to venue staff coordinating input from other colleagues/departments/managers as required, to do so. Ensures the customer is kept informed throughout the process.

Relationship & stakeholder management

• Advises on or directly engages with Venue Staff when issues/ complaints arise to provide solutions
• Develops good working relationships with all operation teams, customer services and procurement

Risk & compliance

• Contingency planning and risk management of supply.
• Ensuring standards and performance for VS to manage Exam security and compliance
• Ensuring Compliance aspects of VS throughout the process of venue staff management
• Managing short term supply issues and planning contingencies during exam delivery

Analysis & reporting

• Supports daily/weekly planning/capacity meetings
• Prepares dashboard consisting of weekly/ monthly reporting of venue staff utilization

Commercial & resource management

• Operates and runs regular reports on range of standard, corporate financial processes and procedures to enable effective budget and resource management for the team, unit or project(s) e.g. purchase order system, FABS, SAP, procurement processes or BOSS.

Leadership & management

• Motivates and encourages team performance in virtual (non face to face situations).
• Plans and prioritises cluster's operational activities and supports team knowledge and skills development towards effective delivery of services.

Safeguarding

• Ensure that safeguarding implementation standards are followed in exams structures and mechanisms that promote safety for children and adults
• Escalate safeguarding concern the National Safeguarding Manager Pakistan.
• Ensure safe recruitment process are consistently followed and sustained for venue staff and third parties.
• The post holders must ensure that his/her behaviour is in line with safeguarding code of conduct with interacting with children and adults.