General Manager - Human Resources

Job Purpose:

This role is responsible for leading and managing the full spectrum of Human Resources operations within the organization. It requires strategic vision, strong execution capabilities, and a people-centric mindset to build an inclusive, high-performance culture. The incumbent will oversee HR policy development, recruitment, performance management, employee engagement, and the integration of technology and ESG principles into HR practices. The position plays a pivotal role in shaping organizational values through leadership development, DEI initiatives, and a strong Speak Up culture.

Key Responsibilities:

• Lead strategic manpower planning and ensure timely recruitment aligned with organizational needs. Oversee the full recruitment lifecycle including advertising, candidate sourcing, screening, interviewing, and negotiation.
• Collaborate with the BHRC and CEO to review, adapt, and implement HR policies and procedures. Ensure fair, transparent, and consistent application across all functions.
• Promote a Speak Up culture by fostering open communication, psychological safety, and a trust-based environment where all voices are valued.
• Champion Diversity, Equity, and Inclusion (DEI) by embedding inclusive practices into recruitment, development, and culture-building initiatives.
• Design and manage leadership development programs that build future-ready capabilities, strengthen internal succession, and support continuous learning.
• Partner with leadership to integrate ESG principles into talent strategies encouraging socially responsible practices, ethical leadership, and environmental mindfulness in the workplace.
• Manage periodic performance evaluation cycles and align them with strategic goals, employee development, and reward programs.
• Conduct regular job analysis to ensure position descriptions remain relevant and accurately reflect organizational needs.
• Review compensation policies to ensure competitiveness, internal equity, and alignment with performance and market benchmarks.
• Facilitate staff learning and development initiatives based on individual and organizational needs. Identify training resources and oversee delivery.
• Address employee relations with empathy and fairness including grievances, discipline, coaching, and offboarding processes.
• Foster employee engagement through active listening, recognition initiatives, and well-being programs.
• Define clear performance expectations and develop KPIs to measure outcomes at corporate and functional levels.
• Oversee HR budgeting, workforce analytics, and long-term resource planning aligned with organizational growth.
• Utilize HRMS platforms such as Decibel to automate and optimize core HR functions including recruitment, attendance, payroll, performance management, and employee self-service to support data-driven decision-making.

Requirements:

• MBA/Masters from a recognized university; membership of a recognized body
• Minimum 10-15 years of relevant experience, including at least 5 years in a senior, preferably in a listed entity.