Job Title: Waiter/Waitress

The waiter/waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and attending to customers' needs in a restaurant setting. They play a key role in ensuring guests have a positive dining experience and contribute to the overall success of the establishment.

Key Responsibilities:

• Greet customers warmly and escort them to their tables.
• Present menus and explain menu items, specials, and promotions to customers.
• Take accurate food and beverage orders from customers.
• Relay orders to the kitchen staff and ensure timely delivery of food and beverages.
• Check in with customers to ensure satisfaction with their meals and address any concerns or requests.
• Anticipate customers' needs and provide attentive service throughout their dining experience.
• Serve food and beverages in a courteous and efficient manner.
• Prepare and serve specialty drinks, cocktails, and alcoholic beverages where applicable.
• Handle cash, credit card, and other payment transactions accurately.
• Maintain cleanliness and organization of tables, dining areas, and server stations.
• Collaborate with kitchen and bar staff to ensure smooth operation during busy periods.
• Follow all safety and sanitation procedures to ensure a clean and safe dining environment.
• Upsell menu items and promote additional products or services to increase sales.
• Assist with setting up and breaking down tables and dining areas before and after service.
• Attend staff meetings and training sessions as required.

Qualifications:

• High school diploma or equivalent preferred.
• Previous experience in a similar role preferred but not required.
• Strong interpersonal and communication skills.
• Excellent customer service skills and a friendly demeanor.
• Ability to work well under pressure in a fast-paced environment.
• Attention to detail and accuracy in order taking and serving.
• Basic math skills for handling cash and processing payments.
• Knowledge of food and beverage service techniques.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work evenings, weekends, and holidays as needed.