Travel Support & Coordination Agent

Responsibilities

• Arrange and book flights, hotels, ground transport, and related travel services.
• Prepare and share travel itineraries with travelers.
• Communicate with travelers via phone, email, and chat for queries and updates.
• Coordinate with airlines, hotels, and travel vendors to confirm bookings.
• Handle travel issues such as changes, cancellations, and emergencies.
• Prepare travel documents, tickets, and expense summaries.
• Maintain accurate travel records and documentation.
• Ensure all bookings follow company travel policies and budget guidelines.

Skills & Qualifications

• Strong communication skills (spoken and written).
• Fluency in spoken English is required.
• Good customer service and problem-solving abilities.
• Strong organizational and time-management skills.
• Proficient in travel booking tools and MS Office.
• Knowledge of domestic and international travel routes and basic travel regulations.
• Ability to work under pressure and handle unexpected changes calmly.