Job Openings IT Operations Analyst (Senior Level Analyst)

About the job IT Operations Analyst (Senior Level Analyst)

  • Provides support for ticket dispatching operations and chat support.
  • Supervises IT Service Management Assistant.
  • Manages and administers the ManageEngine Service Desk.
  • Oversees projects and enhancements related to other service desks (Support Service Desk.
  • Performs various tasks associated with IT governance and compliance.

      Qualification

      • Holds a Bachelor's degree in IT, Information Systems, Computer Science, Computer Engineering, or other related courses.
      • Knowledgeable in ManageEngine Service Desk Plus.
      • Familiar with key technologies such as Microsoft 365.
      • Preferably experienced with ticketing systems like ManageEngine or ServiceNow.
      • ITIL certified (Preferred).
      • Certified Business Analysis Professional (CBAP) - Preferred.
      • Willing to report regularly to the Makati Office.

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