Global Business Process Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process Optimization and Documentation:

o Create, update, and distribute process documentation and SOPs.

o Regularly audit existing documentation for accuracy and completeness.

o Evaluate all processes for efficiency and automation opportunities

o Lead improvement initiatives within IT

Data Analytics

o Distill complex data sets into actionable operational metrics

Operational Data Reporting:

o Report on Key Performance Indicators (KPIs).

o Generate a compliance tracking and reporting process.

Project Management

o Supports global transition for assigned areas to include task tracking, dependencies, dates, owners, statuses, and risk identification.

o Embedding company PMO standards into all project management activities

System Ownership:

o Function as a Business Analyst for the functional area's systems.

o Collaborate with system admins and experts to ensure the use of current versions.

o Drive adoption of new features and functionalities that align with business goals.

o Identify and implement automation opportunities.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE

• Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Expertise in IT process maintenance and optimization, supported by a strong foundation in process improvement methodologies (ITIL, Lean Six Sigma, BPM).
• Experience as a Business Analyst with a focus on modern IT tools, specifically ServiceNow.
• Experience with project management
• Strong documentation skills.
• Ability to work collaboratively with system admins and experts.
• Proficiency in key IT operational data reporting and KPI analysis.
• Knowledge of automation tools and techniques
• Certifications such as ITIL, Lean Six Sigma, and BPM are a plus.
• Must be amenable to working on a full onsite setup.
• Must be amenable to working a night shift schedule.
• Must be amenable to working in BGC area.

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