Digital Functional Coordinator

The Functional Coordinator will act as the key partner for our global business units to oversee the end-to-end global registration process, including configuration, issue resolution, and on-site management. 

You will gather the requirements from the business and coordinate all the activities to configure online registration into the eCommerce platform (Magento). 

You will build strong relationships with the Functional Support Analysts to understand timescales and project manage the process. You will build strong relationships with the technical teams to resolve issues and be the liaison between the business and the technical teams. You will have strong project management, account management, and communication skills.

Role Responsibilities

• Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts
• Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner
• Validate issues raised by BUs and escalate where required
• Manage the daily workload of the Functional Support team
• Understand the complex product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical
• Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
• Build strong relationships with the Functional Support Analyst and technical teams

Essential skills and Experience

• Strong project management and stakeholder management
• Excellent written and verbal communication skills
• Experience of working with internal customers
• Experience of eCommerce systems
• Taking ownership of technical issues and ensuring the right team are doing diagnosis, providing regular updates back to the BU
• MS Office

Other Qualifications/Requirements:

• Must be a Bachelor's/College Degree holder, any field
• 3+ years of working experience in a related field
• Experience working with digital product teams
• Experience working with a multi-cultural organization across time zone and country boundaries
• Excellent verbal and written communications skills in business English
• Experience working with the software development lifecycle
• CMS exposure (e.g. Adobe Experience Manager) a plus but not required
• Effective communication of complex technical information

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