Salesforce Business Analyst

Responsibilities:

• Lead requirements gathering sessions, proactively drawing out requirements from stakeholders and translating these into requirements, including use cases and user stories. Adding these to the backlog.
• Mapping of end to end as is and to be business processes.
• Being able to consider requirements for different regions and how these impact the global org structure and working with the business for requirements sign off.
• Identifies and resolves problems which may impact projects by monitoring progress and project status. Escalates important issues to senior leadership ensuring that decisions can be made promptly.
• Transition from project phases to business as usual, ensuring a seamless shift in support and change management.
• Good understanding of change management and release processes.
• Organize and manage UAT test sessions with the business and write test cases for the business to follow. Gathering global sign off for the build and deployment to go ahead.
• Responsible for the validation of functional and non-functional requirements and ensuring a well-defined acceptance criteria ahead of sprint planning meetings.

Qualifications:

• 3+ years BA experience
• 1+ years Salesforce BA (or similar) experience
• Demonstrable experience of covering the complete project life-cycle, in a structured environment.
• Proficient with Microsoft Word tools including Word, Excel and Visio.
• Worked within a Scrum framework Agile methodology.
• Previous project experience with interfaces between multiple systems.
• Experience working with both on premise and SaaS solutions.
• Knowledge around CICD deployments and Jira
• Previous experience of working across multi-state locations and time zones.
• Experience in the technology sector, even better in the professional services world is desirable.

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