ITSM Engineer

The TechOps ITSM Engineer will be responsible for the continual improvement, maintenance and administration of the ITSM System (Ivanti Service Manager). Ensuring that the platform remains secure, efficient, and adaptable to evolving business needs. They will be responsible for troubleshooting and resolving issues within the system. Additionally the role will require administration and development of reports using data from the ITSM system, including the use of data visualisation software such as PowerBI.

• Perform daily administration, troubleshooting and resolution of issues arising
  within the ITSM system.
• Planning and implementing upgrades to the ITSM system.
• Solution design and implementation of new features within the platform.
• Working on the continuous improvement of the ITSM system based off requirements from the business.
• Driving improvement and efficiency through further automation within the ITSM System.
• Develop and maintain system documentation and provide training to internal users to enhance user proficiency and platform utilization.
• Develop and maintain reports for key stakeholders in the business such as the service operations team.

Qualification

You will have strong experience/knowledge with:

• Ivanti Service Manager / ServiceNow Backend Configuration
• ITSM Workflow Management
• Relational Databases
• PowerBI
• PowerShell
• ITIL principles and framework

Experience/knowledge with one or more of the following technologies and practices would be desirable but not essential:

• Other ITSM applications e.g. ServiceNow
• Microsoft Active Directory
• Microsoft Windows Server
• Microsoft SQL
• REST APIs
• HTML and CSS

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