TechOps Engineer

The purpose of the TechOps Engineer role contribute to one of the teams that delivers the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms within the TechOps team in order to provide high quality, stable compute platforms for the business, both for internal systems and commercial platforms. You will be part of a team providing 24x7 operations of all, but not limited to, the following infrastructure components: data centre/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery. The team is also responsible for ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available.

A TechOps Engineer is responsible for the preparation and support of IT operations
solutions and services, physical or virtual. They do so according to industry and
organisational best practices, standards, service requirements and Key Performance
Indicators (KPIs) throughout the product life cycle. You will be expected to:

• Create and maintain documentation
• Perform all routine tasks according to process and checklists
• Monitor infrastructure and applications services
• Alert and take appropriate action
• Participate in cross-functional teams within GTS as directed by the TechOps Team Managers.

Qualification

Essential skills

• Microsoft Server technologies such as Active Directory, Group Policy and DNS
• Linux operating systems, build and configuration
• Hypervisor/s administration (VMware experience preferred)
• Backup solutions (Veeam experience preferred)
• Network experience (IPv4, DNS, DHCP, Firewalling)

Desirable skills

• Automation skills (Ansible)
• Experience of Rancher/Kubernetes
• SAN technologies (iSCSI/NFS)
• Server hardware build and maintenance
• Knowledge of Cloud platforms (IaaS, PaaS in AWS/Azure)
• Database management (Microsoft SQL and Postgres)
• Application/Network monitoring tools (CheckMK, Zoho preferred)

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