Customer Insight Data Analyst

Job Summary:

We are seeking an experienced Customer Insight Data Analyst to join our team. This role is designed for professionals with advanced analytical & BI skills with a strong background in customer research and insight analysis. The ideal candidate will possess expert-level SQL skills, experience with statistics and survey modeling techniques, and a proven track record in stakeholder management.

Key Responsibilities:

Data Analysis & Reporting:

• Extract, manipulate, and analyze large datasets using advanced SQL queries.
• Develop, maintain, and enhance dashboards and reports that provide deep insights into customer behavior and trends.

Customer Research & Insight:

• Conduct comprehensive customer research and insight analysis to identify key trends, preferences, and areas for improvement.
• Utilize statistical methods and survey modelling techniques to interpret survey data and support business decisions.
• Translate complex data into clear, actionable insights to support business decision-making.

Stakeholder Management:

• Collaborate with cross-functional teams to understand their data needs and align insights with business objectives.
• Present findings and strategic recommendations to stakeholders at various levels of the organization.

Continuous Improvement:

• Stay current with industry trends, tools, and best practices in data analytics and customer research.
• Identify and implement improvements in data collection and analysis processes.

Qualification

• Bachelors Degree holder
• Proficiency in SQL, including experience with complex queries and large datasets.
• Solid experience with statistical analysis and familiarity with survey modelling techniques using Python or R.
• Familiarity with data visualization tools (e.g., Tableau, Power BI)
• Excellent communication skills with the ability to present complex data in a clear and compelling manner.
• Ability to work independently as well as part of a collaborative team environment.

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