Sr. IT Service Desk Analyst

Job Responsibilities:

• Supports the operation of ticket dispatching and chat support
• Supervises IT Service Management Assistants
• Management and Administration of ManageEngine Service Desk
• Handles all projects/enhancement of other service desk (Support Service Desk)
• Handles different tasks related to IT governance and compliance

Qualifications:

• Bachelors degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
• Knowledgeable in ManageEngine Service Desk Plus
• With knowledge in key technologies (e.g. Microsoft 365)
• Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
• Preferably ITIL certified
• Preferably Certified Business Analysis Professional (CBAP)
• Willing to regularly report at the Makati Office

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