Governance and Compliance Head

• Policy Development Implement delivery governance policies and procedures (IT security, project management, risk management)
• Risk management - identify and assess IT-related risks and develop strategies to mitigate and manage risk. Establish process for monitoring and reporting risks to stakeholders and collaborate with BUs to implement risk management controls
• Project Governance - oversight and guidance to ensure that projects are delivered on time, within budget, and meeting objectives. Establish project governance framework, define project management practices, and conduct project reviews.
• Delivery Performance Measurements - Establish KPIs and metrics to evaluate the effectiveness and efficiency of delivery operations. Includes monitoring of SLAs, tracking service performance, measuring process maturity
• Provide detailed Root Cause Analysis (RCA) on identified Escalations or Issues. To be reported on a weekly/monthly basis to Delivery teams and Stakeholders.
• Governance Awareness - provide training and programs to enhance understanding of IT governance principles and practices across delivery and other stakeholders. Promote awareness of policies, standards, and processes.

AUDIT AND COMPLIANCE

• Project Audits specific to Operational Procedures such as Project Management, Project Implementation Plans, Project documents, Delivery Excellence activities, and the like.
• Annual audits on compliance/adherence to company policies (BCP, Data Privacy), ISO 27001
• Internal Audit, tracking of OFIs, action items, audit plans and checklists
• CMMI Compliance Audit, tracking of action items, continual improvement and coordination with external auditors
• TMMI Compliance Audit, tracking of action items, continual improvement and coordination with external auditors

Qualification:

• Education At least graduate with a Bachelors Degree in IT, Computer Science, Engineering, or any related course.
• Related Work Experience 10+ years of working experience in IT
  • 3+ years experience in IT Audit, IT Governance, or Delivery Excellence
  • Experience in CMMI / ISO certification
  • Minimum of 5 years of experience in Operational compliance requirements
    Service Reporting including Service Level Agreements and Operational
    Level Agreements Risk management or assessment

• Skills:
  • Background in ITSM & Software Development is required
  • Solid project management skills (in particular: change and implementation management, risk and issue management, tracking, reporting, and stakeholder management)
  • Experience with driving projects remotely or working in a virtual environment
  • Up-to-date knowledge of IT and digitalization

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