ServiceNow Manager

Role Responsibilities:

• Oversee the end-to-end design and implementation of ServiceNow solutions
• Development of ITSM & custom modules in ServiceNow Platform following best development practices
• Lead a high-performance team of 1520 developers, architects, and consultants
• Strong hands-on ServiceNow implementation or development experience with minimum 3 full cycle implementation of ITSM (Incident, Problem, Change), Asset, CMDB, ITOM
• Creating technical design document and writing
• Unit test cases
• Knowledge in Web Technologies (XML, HTML,
• JAVA Script, etc.) Will be essential.
• ServiceNow implementation of HRSD/CSM module
• ServiceNow upgrade hands-on
• Very good knowledge of the ITSM process
• Work with global ServiceNow team to implement the ServiceNow ( all the modules ) across all global locations of client
• Exceptional Interpersonal Skills & Ability to work Independently and with a team

Qualifications:

• Minimum 3 years of implementation/customization experience on ServiceNow
• 10+ years of hands-on ServiceNow experience, with expertise in ITSM, CMDB, Knowledge Management, Reporting/Analytics, and custom app development using App Engine.
• Exposure of ITSM Framework and ITIL
• Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
• Strong track record of leading complex ServiceNow deployments with multiple stakeholders

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