Medical Associate

Qualifications:

• Graduate/Post Graduate of any of the Allied Life Sciences courses with minimum 0 - 1 years of experience

• Bachelors degree in bio medical engineering, or related technical degree with minimum 0 - 1 years of experience or
• Medical Device or biomedical experience in undergraduate program or other related work experience

Responsibilities:

• Manages the end-to-end complaint evaluation process, including adverse event reporting, coding, and record closure

• Conducts initial reviews, duplicate checks, initial damage coding, and clinical assessments
• Initiates and follows up on Good Faith Effort (GFE) for additional information and product returns
• Assesses complaints for MDR (Medical Device Reporting) reportability and submits assessments to clients or regulatory authorities
• Ensures proper root cause analysis for any breach in reporting timelines
• Leads complaint investigation activities, including hazard code validation and decision tree analysis
• Assigns failure codes and risk levels as necessary
• Performs reportability assessments and ensures complete and accurate documentation
• Reviews and closes complaints based on established criteria and escalates to Philips when required
• Conducts peer reviews as part of a cross-utilization approach to ensure consistency and quality
• Coordinates with SMEs, Quality Assurance, and Team Leads to ensure timely complaint closure
• Escalates significant events promptly to the Team Lead
• Maintains compliance with company and customer policies, including Information Security Management Systems (ISMS)
• Ensures all company and customer information remains confidential and secured.