Billing Analyst | Hybrid

Qualifications:

• College/Bachelor's Degree in Finance/Accounting/Banking or equivalent
• At least 2 to 3 years Experience of Customer Service/Finance processes within a multinational, shared service environment
• Strong written and verbal communication skills along with active listening
• Highly proficient in using various accounting and office applications
• Proficient in using Excel for data analysis (PivotTables, VLOOKUP, etc.)
• Dynamic, hands-on, proactive self-starter. Resilience is a must.
• Excellent analytical, problem solving and organisational skills
• Results driven
• Ability to adapt to change, demonstrating flexibility and ownership of the change
• Proven ability to deliver to tight deadlines
• Customer service approach, focused on serving all key stakeholders
• Excellent written and oral communication skills

Duties and Responsibilities:

• Process invoices for end-of-month client billing
• Issue invoices for new client agreements, including initial office fees and deposits
• Generate recurring monthly invoices for clients availing additional services
• Manage client renewals and expansions in the billing system
• Handle internal office relocations and adjustments in the billing system, including generating necessary invoices and credit notes
• Update and maintain accurate client records in the billing system
• Follow established procedures for issuing credit notes and processing waiver requests
• Reconcile invoices against statements to ensure accuracy
• Address and resolve billing disputes and inquiries from clients and internal stakeholders
• Ensure timely preparation of reports for management accounting purposes
• Guarantee accurate and timely monthly billing for assigned centers
• Maintain organized records of billing reports and supporting documents
• Provide clear instructions and helpful information to clients and team members regarding billing matters
• Respond promptly and accurately to helpdesk inquiries about billing and related issues
• Reinforce payment policies to customers in cases of payment issues
• Prepare and distribute monthly reports on schedule
• Efficiently manage billing setup and conduct payment method audits