URGENT!! Medical Allied College Grad. (6mos. CSR-BPO) Up to 30K

• Must be a graduate of any Medical Allied course (e.g., Nursing, MedTech, Pharmacy, PT, RadTech, etc.)
• With at least 6 months of BPO or Customer Service experience handling US Healthcare account (preferably voice account and Prior Authorization knowledge)
• Excellent English communication skills
• Amenable to work on night shifts, weekends, and holidays
• Willing to work on-site
• Strong interpersonal and problem-solving skills
• Must be able to start immediately

Job Responsibilities:

• Handle inbound and outbound calls from US-based healthcare customers
• Assist patients with appointment scheduling, billing concerns, and medical-related inquiries
• Provide accurate product/service information and resolve issues in a timely manner
• Use medical knowledge to understand customer needs and provide the appropriate solutions
• Document all customer interactions in the CRM system
• Collaborate with internal departments (e.g., claims, benefits) for proper case resolution
• Uphold HIPAA standards and data confidentiality