Accounts Receivable Specialist – Order to Cash

Qualifications:

• Graduate of Accounting/Finance/Management
• At least 1 year of experience is required
• Knowledge of accounts receivables, billing, customer payments, collections and/or accounts payable processes is a plus.
• Highly proficient in using various Accounting applications.
• Excellent customer service skills including clear communication, fast responses, quick thinking and the ability to remain flexible and calm in high pressure or continually changing situations

Key Responsibilities:

• Conduct reconciliation of customer balances and be able to do cash application, journal entries, write-off and retainer offset activities.
• Processing of customer deposit refund.
• Coordinate with various teams within the GSC, centre teams and LSC teams as necessary to effectively close out any query or escalations.
• Escalation of critical issues to team leads and manager to help reach a quick resolution.
• Identify process improvements and deliver agreed process efficiency/effectiveness and contribute to improvement in other processes both within and beyond the team.
• Serve as SME and point of contact for aged customer balances.
• Responsible for reviewing and clearing customer account balances.
• Provide Reporting support to Team Leads and Manager.