Equipment Specialist - AU

Qualifications

Required:

• 12 years of experience in customer service, contact centre, helpdesk, or credit/finance-related roles.
• At least 3 years of overall BPO international voice experience.
• Strong problem-solving skills with the ability to troubleshoot issues effectively over the phone.
• Excellent verbal and written communication, with a professional and customer-first approach.
• Proven ability to manage high volumes of enquiries while maintaining accuracy and service quality.
• High attention to detail when handling technical or financial data.
• Proficient with business systems such as SAP, Oracle, Salesforce, Zendesk, or similar platforms.
• Comfortable using ticketing or logging tools and resolving queries within SLA and FCR targets.

Desirable:

• Experience supporting or troubleshooting technical equipment (e.g., vending or coffee machines).
• Familiarity with shared services environments or working with international finance teams.
• Understanding of credit processes, including invoicing, payments, account balances, and credit limits.
• Previous experience supporting Australian customers or operating across time zones.