Process Excellence Lead (Finance) (Six Sigma) | Hybrid Setup

Qualifications:

• At least 5 years of progressive experience in process improvement and performance measurement initiatives
• Strong background in shared services or BPO environments working with multinational teams.
• Lean Six Sigma Green Belt certified; project management or data science certifications are a strong advantage.
• Excellent consulting and influencing skills, with the ability to lead initiatives without direct authority.
• Proficient in MS Office (Word, Excel, PowerPoint, Visio); knowledge of Excel Macros/VBA is a plus.
• Excellent attention to detail and ability to simplify complex processes.
• Strong interpersonal, organizational, project management, and presentation skills.
• Bachelor's degree required (Business, Finance, or related fields preferred).

• Handle inventory and cost accounting activities, including reporting and financial analysis in a SOX-compliant environment.
• Utilize U.S. GAAP standards and collaborate with cross-functional teams on cost-related metrics.
• Perform complex financial analyses and contribute to monthly close and reporting cycles.
• Proficiency with ERP systems (QAD or similar preferred).
• Must be open to working shifts aligned with global teams.

Responsibilities:

• Lead business process reviews and provide actionable recommendations to reduce costs, improve productivity, and enhance service quality.
• Analyze improvement opportunities logged in internal trackers and oversee end-to-end continuous improvement projects.
• Collaborate with cross-functional teams across departments to implement productivity and service quality initiatives.
• Develop and deliver training programs aligned with Lean Sigma, project management, and service excellence principles.
• Act as a coach and mentor for teams and individuals to foster a continuous improvement mindset within GBS.
• Address operational challenges, conduct root cause analysis, and provide long-term solutions.
• Support service delivery leaders in enhancing stakeholder engagement and improving customer satisfaction metrics.
• Coordinate KPI reporting, action plan monitoring, and progress tracking from Operational Council initiatives.