Customer Service Representative| CEBU

Job Title: Customer Service Representative (CSR) Associate
Location: Cebu
Work Setup: Onsite, Night Shift

Role Purpose

The CSR Associate is responsible for delivering excellent customer service by assisting clients with inquiries, resolving concerns, and ensuring a positive customer experience. This role involves handling calls, chats, or emails, providing accurate information, and maintaining professionalism at all times.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, chat, or email.
• Resolve customer inquiries, concerns, and complaints efficiently and professionally.
• Provide accurate information regarding products, services, and account details.
• Document and update customer interactions in the system accurately.
• Escalate complex issues to higher support or supervisors when needed.
• Maintain quality and performance standards in accordance with company policies.

Qualifications

• Senior High School graduate to College graduate.
• Open to candidates with no prior BPO experience or with at least 6 months BPO experience (voice or non-voice).
• Strong verbal and written English communication skills.
• Basic computer literacy and typing skills.
• Willing to work onsite in Cebu and on a night shift schedule.
• Customer-focused, patient, and able to handle stressful situations professionally.