CSR-Healthcare open to FRESH GRADUATES Up to 30K!

• Handle inbound and outbound calls from members, providers, and payers regarding healthcare benefits, claims, and authorizations
• Provide accurate information related to insurance coverage, billing, and payment status
• Assist callers in navigating payer portals and resolving service-related concerns
• Document all interactions accurately in the system following compliance and confidentiality standards (HIPAA)
• Escalate complex issues to the appropriate departments as needed
• Meet performance metrics including call quality, resolution time, and customer satisfaction

Qualifications:

• Bachelors degree in any field if no CSE
• 2nd year college Graduates should have At least 1 year of BPO experience, preferably in a healthcare account
• Strong verbal and written communication skills
• Basic knowledge of healthcare processes, insurance terms, and medical billing is an advantage