Accounts Receivable & Disputes Specialist

Job Title: Accounts Receivable & Disputes Specialist

Job Type: Full-time | Full Onsite | Day Shift

Location: BGC, Taguig

Key Responsibilities

• Independently manage daily tasks for the assigned customer portfolio; monitor accounts through detailed financial analysis to achieve or exceed targets and metrics

• Reduce bad debt risk by driving collections across all receivables; assist with order management where needed

• Immediately escalate to management upon identifying significant account deterioration or critical disputes with potential bad debt exposure

• Handle customer queries received through various communication channels in a timely and efficient manner

• Support monthly and annual closing activities for timely closure

• Assist in training activities; update process SOPs and maintain an up-to-date portfolio account handbook

• Proactively identify and drive improvements in collections and dispute management processes

• Maintain the appropriate internal control environment and SOX compliance

• Undertake additional projects or activities as requested

Qualifications & Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, Economics, or equivalent

• At least 3 years of relevant experience in Finance and/or Accounting, preferably in a multinational company

• Strong basic accounting skills, with emphasis on account reconciliation

• Proficient in Excel — XLOOKUP, VLOOKUP, Pivot Tables, and INDEX/MATCH

• ERP experience required; SAP strongly preferred

• Salesforce knowledge is an advantage

• Strong written and verbal English communication skills; experience managing global stakeholders is an advantage

• Excellent time management and organizational skills

• Lean Six Sigma certification is an advantage