AVP for Business Process Excellence

Key Responsibilities

Process Excellence & Transformation

• Lead the design, implementation, and continuous improvement of business processes across retail operations, supply chain, and support functions
• Establish standardized operating procedures (SOPs), workflows, and governance frameworks
• Drive Lean, Six Sigma, or similar methodologies to eliminate inefficiencies and optimize productivity
• Identify process gaps and implement scalable solutions aligned with business growth

Operational Build & Ground Execution

• Work closely with operations teams on the ground (stores, warehouses, distribution) to understand real-time challenges and implement practical solutions
• Lead the setup and optimization of new business units, store networks, or operational functions from scratch
• Ensure processes are executable, sustainable, and aligned with actual field conditions

Strategic Planning & Business Alignment

• Partner with senior leadership to align process excellence initiatives with overall business strategy and expansion plans
• Translate business goals into actionable operational frameworks and execution plans
• Support organizational scaling through structured process design and capability building

Performance Management & Analytics

• Establish KPIs and performance metrics to track operational efficiency, productivity, and quality
• Analyze data to identify trends, bottlenecks, and areas for improvement
• Present insights and recommendations to leadership to drive informed decision-making

Cross-Functional Collaboration

• Collaborate with key departments such as Operations, Supply Chain, Merchandising, HR, and Finance
• Ensure alignment and adoption of process improvements across all business units
• Drive a culture of continuous improvement and operational excellence

Leadership & Capability Building

• Build, lead, and mentor a high-performing process excellence team
• Develop training programs and tools to ensure adoption of new processes and systems
• Act as a change leader, driving transformation and influencing stakeholders at all levels

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, or related field (Master’s degree is a plus)
• At least 10–15 years of experience in operations, process excellence, or business transformation
• Extensive hands-on experience in retail, FMCG, or manufacturing environments
• Proven track record in building operations or processes from scratch and scaling them successfully
• Experience in Lean, Six Sigma, or continuous improvement methodologies (Black belt certification)