Collections Sr. Manager | Shared Services | Competitive Pay!

Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Lead and oversee collections and dispute management activities across the Customer-to-Cash cycle
• Drive timely cash collections, reduce overdue accounts, and manage escalations for high-risk or complex cases
• Collaborate with global and regional stakeholders to resolve billing discrepancies and customer disputes efficiently
• Establish, monitor, and report on service level agreements (SLAs), key performance indicators (KPIs), and overall collections performance
• Identify root causes of disputes and implement corrective and preventive measures to mitigate future issues
• Champion continuous improvement, process standardization, and automation initiatives to enhance efficiency and data quality
• Ensure compliance with internal controls, accounting policies, and regulatory requirements
• Support system enhancements, process transitions, and onboarding of new entities related to collections and disputes

Qualifications:

• Bachelors degree in Accounting, Finance, or a related field
• 7–10 years of progressive experience in accounting or finance, with end-to-end Customer-to-Cash exposure
• Demonstrated expertise in collections, dispute resolution, and managing global stakeholders
• Minimum of 5 years experience in leading and managing high-performing teams
• Strong understanding of accounting principles, financial processes, and internal controls
• Proven leadership, communication, and stakeholder management capabilities
• Experience driving process improvements, implementing automation initiatives, and enhancing operational efficiency