Collections Specialist | Shared Services (Competitive Pay!)

Work Setup: Monday to Friday - Full Onsite, Dayshift
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Manage the end-to-end collections process, including monitoring aging reports and following up on overdue accounts.
• Communicate with clients and global stakeholders to resolve outstanding balances and payment issues.
• Investigate and resolve disputes, billing discrepancies, and payment delays.
• Maintain accurate records of collection activities and customer communications.
• Coordinate with internal teams such as billing, AR, and sales to resolve account issues.
• Support reconciliation and reporting activities related to accounts receivable.
• Identify and recommend process improvements to enhance collections efficiency.

Qualifications:

• 3–5 years of experience in collections or accounts receivable.
• Experience working with global stakeholders or international clients.
• Strong understanding of collections processes and AR management.
• Excellent communication and negotiation skills.
• Experience with ERP or accounting systems and Microsoft Excel.
• Willing to work full onsite.