Collections Senior Specialist (Global Shared Services) | Accounts Receivable

Collections Senior Specialist (Global Shared Services) | Accounts Receivable

Taguig | On-site | Monday to Friday

Job Overview

We are seeking a detail-oriented and proactive Collections Senior Specialist to join our Global Shared Services team supporting the Australia and New Zealand markets. This role is responsible for managing a portfolio of customers, ensuring timely collections, resolving disputes, and delivering excellent customer service while driving continuous process improvements within the Customer-to-Cash cycle.

Key Responsibilities

• Independently manage a portfolio of customer accounts, performing detailed financial analysis to meet or exceed collection targets and KPIs
• Drive collections activities to minimize bad debt risk and support order management when necessary
• Escalate significant account deterioration or critical disputes to management in a timely manner
• Handle customer queries across multiple communication channels efficiently and professionally
• Support monthly and annual financial closing activities
• Maintain and update portfolio documentation, SOPs, and process guidelines
• Contribute to training initiatives and knowledge-sharing activities
• Identify and implement continuous improvement opportunities within collections and dispute management processes
• Ensure compliance with internal controls, SOX requirements, and relevant legal/regulatory standards
• Participate in additional projects or tasks as required

Key Stakeholders

• Internal: Shared Services teams, Business Units, Internal Control teams
• External: Customers, External auditors

Qualifications

• Bachelor’s degree in Business Administration, Economics, Finance, Accounting, or related field
• Strong written and verbal communication skills in English
• LEAN Six Sigma certification is a plus

Experience

• Previous experience in Finance and/or Accounting, preferably within a multinational environment
• Proven track record in driving process improvements and implementing solutions

Technical Skills

• Proficient in Microsoft Office applications
• Experience with ERP systems (SAP preferred)
• Familiarity with Salesforce is an advantage
• Experience with Genesys or similar telephony systems is a plus

Core Competencies

• Analytical Thinking (Foundational)
• Relationship Management (Foundational)
• Collaborative Influencing (Foundational)
• Finance Operations & Accounting (Foundational)
• Process Excellence (Foundational)
• System Literacy (Intermediate)