Order-to-Cash (O2C) Analyst – Finance Operations

Job Summary:

This role sits within a Finance Operations / Commercial Finance support function and is responsible for the accurate and timely execution of billing, accruals, and payment-related processes tied to customer agreements and internal financial transactions. The position ensures that all financial activities are properly recorded, supported by complete documentation, and compliant with internal controls and audit requirements.

The role is highly operational and detail-oriented, with a strong focus on accuracy, service delivery, and continuous process improvement. The individual is also expected to act as a Subject Matter Expert (SME) for assigned processes and support the team in resolving day-to-day operational issues.

Key Responsibilities:

Billing & Adjustments

• Process and issue invoices, credit memos, and debit memos in accordance with approved customer agreements and internal timelines
• Ensure all billing transactions are accurate, complete, and properly validated before release
• Investigate and resolve billing discrepancies in coordination with internal stakeholders

Accruals & Payments

• Prepare and validate accruals related to customer programs and operational financial activities
• Ensure accruals and payments are accurate, properly supported, and recorded within the correct accounting period
• Support reconciliation activities to ensure completeness and accuracy of financial records

Contract & Documentation Management

• Ensure all customer agreements are received, complete, and properly approved prior to processing
• Maintain organized and audit-ready documentation for all financial transactions
• Ensure compliance with internal policies and documentation standards

Audit, Controls & Compliance

• Support internal and external audit requirements by providing necessary documentation and explanations
• Ensure adherence to internal controls, policies, and compliance frameworks (e.g., SOX, if applicable)
• Identify control gaps and recommend improvements

Collections & Dispute Resolution Support

• Collaborate with Accounts Receivable and other internal teams to resolve billing-related disputes and reduce aged receivables
• Provide transaction-level support to ensure timely and accurate customer payments

Process Improvement

• Review existing workflows and identify opportunities for process optimization and automation
• Support implementation of efficiency initiatives to improve turnaround time and accuracy

SME & Team Support

• Act as a Subject Matter Expert (SME) for assigned processes
• Support onboarding and training of team members
• Assist the team manager in resolving operational issues and driving service excellence

Qualifications:

• Bachelor's degree in Accountancy, Finance, or related field
• 3–6+ years of experience in finance operations, billing, accounts receivable, or order-to-cash processes
• Experience in shared services or multinational corporate environments is an advantage
• Strong understanding of accruals, invoicing, and reconciliation processes
• Familiarity with ERP systems (e.g., SAP, Oracle) is preferred
• Exposure to audit and internal controls (e.g., SOX) is a plus