Collections Specialist | Shared Services

Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Oversee and execute day-to-day collection activities for an assigned portfolio, conducting thorough account reviews to drive timely payments and meet performance targets.
• Proactively follow up on outstanding balances to mitigate bad debt risk and collaborate with order management teams when necessary to prevent service disruptions.
• Identify and promptly escalate high-risk accounts, significant payment delays, or complex disputes to management for appropriate action.
• Address and resolve customer inquiries and billing disputes efficiently through various communication channels to maintain strong customer relationships.
• Contribute to month-end and year-end closing processes by ensuring accounts receivable balances are accurate and reconciled on time.

Qualifications:

• Bachelors degree in Accounting, Finance, Business Administration, or a related field
• Minimum of 3 years experience in Collections or Accounts Receivable
• Experience handling customer disputes and account reconciliations
• Proficiency in SAP and strong Microsoft Excel skills
• Experience working with global stakeholders
• Effective written and verbal communication skills
• Customer service experience is an advantage
• Power BI experience is an advantage