Role Overview

As a Team Leader, you will oversee a team of front-of-house or back-of-house staff, ensuring exceptional customer service and smooth day-to-day operations. You'll act as the key point of contact between staff and management, playing a hands-on role during events, service, or shifts.

Key Responsibilities

• Lead, motivate, and supervise hospitality staff during service
• Ensure team members are adhering to service standards and SOPs
• Assist with rota management, break schedules, and shift briefings
• Handle guest/customer inquiries and resolve minor complaints
• Train new staff on service expectations and procedures
• Maintain hygiene, health & safety, and quality control on-site
• Communicate effectively with kitchen, management, and event coordinators

Requirements

• Previous experience in a Hospitality Team Leader, Supervisor, or FOH Lead role is essential UK-based hospitality experience is highly desirable
• Strong communication, leadership, and problem-solving skills
• Excellent attention to detail and organisational abilities
• Confident working in high-pressure and fast-paced environments
• Must have the right to work in the UK

Preferred Skills/Knowledge

• Knowledge of service in restaurants, events, banqueting, or hotel settings
• Familiarity with service workflows, shift handovers, and client liaison
• Ability to step in and support the team operationally when needed

What We Offer

• Competitive pay with fortnightly payroll options
• A variety of exciting assignments across top venues in London and Surrey
• Career progression opportunities through HTR's expanding client base
• A supportive team environment with access to optional training

Join HTR Recruitment as a Team Leader and help deliver outstanding service across some of the most prestigious hospitality venues