Supervisor - BPO Services
Duties & Responsibilities:
Manages performance and behavior of Team leaders through effective 1:1 meeting, coaching, and mentorship.
Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Schedules Coaching Planning Management