About the job IT Technician
Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria.
JOB DESCRIPTION
You will serve as the first point of contact fo rend users seeking technical assistance via our internal process. Perform remote and local troubleshooting through diagnostic techniques and pertinent questions. Coming to a resolution using your knowledge and best ability.
Specific responsibilities:
- Serve as the first point of contact fo rend users seeking technical assistance over the phone or email;
- Perform remote troubleshooting through diagnostic techniques and pertinent questions;
- Assist in the creation of technical standard operating procedures and training material; including complex business processes, system documents, and industry standards;
- Communicate and ensure adherence of policies and procedures by technical support engineers;
- Troubleshoot production problems with software, hardware, network products for and with customers;
- Take initiative to accomplish tasks involving communication/coordination with Infrastructure, InfoSec, Development & AV.
Qualifications:
- Ability to use logic and reasoning to identify the strengths and weaknesses of IT systems;
- A deep understanding of how hackers work and ability to keep up with the fast pace of change in the criminal cyber-underworld;
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations;
- Good understanding and commitment towards the organisations goals and objectives;
- Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and forecasting.
- Able to investigate and research into infrastructure issues and products as required.
- English-B1/B2.
We would love to offer you:
- Competitive Salary
- Private health insurance;
- Friendly & supportive work environment;
- Professional development in a growing local company with international standards of professionalism;
- The company covers all the expenses for transportation, relocation and accommodation.
- The company provides food during work, and a work uniform;
If this position is of interest to you and you meet the requirements, please send your updated CV.
For any questions you may have, please contact us: 0878 355932 or hi@humanpowerbg.com
Thank you!
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We will contact only approved candidates!
Our services are free of charge to all applicants.
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All candidates will be treated in strict confidence.
All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.
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Human Power has an indefinite license 3084 issued by the National Employment Agency to provide services in the field of human resources.
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