Job Openings Service Desk Manager

About the job Service Desk Manager

Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria.

JOB DESCRIPTION

Manage the day-to-day Service Desk responsibilities, also assist infrastructure and Systems teams where required.

Specific  responsibilities:

  • The IT Service Desk Manager oversees a number of key functions within the IT department that
  • Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
  • Assist in leading the pre-opening setup of IT environment
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
  • Providing regular reports and updates on service desk performance to senior IT leadership.
  • Deliver excellent Presentation and Audio Visual support, ensure meeting room technology is maintained to high standards and routinely checked.
  • Lead the Service Desk team to continually improve.
  • Lead Audio Visual technicians to ensure the requirements of the venue are executed as promptly and efficiently as required.

Qualifications:

  • Minimum 3+ years management experience in Infrastructure, IT Operations and/or Technical Support;
  • Minimum 2+ years of experience with project management.
  • Manage internal and external resources to provide cost effective service delivery;
  • Manage inventory of IT assets focusing on desktop software, workstations, and branch devices;
  • Expert knowledge of ITIL disciplines;
  • Ability to provide training and support for users with varying degrees of IT knowledge;
  • English-B1/B2

We would love to offer you:

    • Competitive Salary
    • Private health insurance;
    • Friendly & supportive work environment;
    • Professional development in a growing local company with international standards of professionalism;
    • The company covers all the expenses for transportation, relocation and accommodation.
    • The company provides food, during work and work uniform


f this position is of interest to you and you meet the requirements, please send your updated CV.

For any questions you may have, please contact us: 0878 355932 or hi@humanpowerbg.com

Thank you!

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We will contact only approved candidates!
Our services are free of charge to all applicants.

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All candidates will be treated in strict confidence.

All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.

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Human Power has an indefinite license 3084 issued by the National Employment Agency to provide services in the field of human resources.

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