Technical Support Engineer

Human Power BG is an HR agency that offers consultations and recruitment for some of the best companies in Bulgaria.

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Position: Technical Support Engineer

Report to: TAC HQ

Job Description:

We are looking for a Technical Support Engineer who will join our TAC team and provide professional activities, interfacing with customers, service engineers at the branches, third-party support, company R&D and other units, under following main responsibilities:

• Serves as the front-line support person for handling cloud-related activities (Tier 3 support, deployment, maintenance, and troubleshooting)
• Provides in-depth analysis of critical or repetitive malfunctions
• Initiates and triggers proactive and preventive activities
• Participates in on-call duties, under a rotation base
• Accountable for filling in all relevant CRM data so that it reflects the status of the assigned tasks and the action taken during the analysis and resolution of the service request.

Requirements:

• Experience as a technical support expert in the electronic industry
• “Out of the box” thinker
• Highly motivated, creative, and professional
• Fast and independent learning capabilities
• Excellent communication and interpersonal skills, ability to handle multiple interfaces
• Ability to work in a very challenging and dynamic environment, complying with work procedures and methodologies
• Willingness to work in flexible hours
• Good written and verbal communication skills in English
• Responsibility and dedication

Relevant technical knowledge:

• IP Networking
• Windows Server (Administration and troubleshooting)
• Linux CentOS 7 (Administration and troubleshooting)
• Microsoft SQL
• Azure
• Familiar with cloud services architecture
• Familiar with monitoring tools such as Datadog



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If this position is of interest to you and you meet the requirements, please send your updated CV.

For any questions you may have, please contact us:
0898671990 (WhatsApp, Viber) or 

Thank you!

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We will contact only approved candidates!
Our services are free of charge to all applicants.

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All candidates will be treated in strict confidence.

All data provided by you is protected by the meaning of the Personal Data Protection Law and will be used only for the purposes of this selection.

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Human Power has an indefinite license № 3084 issued by the National Employment Agency to provide services in the field of human resources.

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Human Power is part of BNI Industry.