South Jakarta, Jakarta, Indonesia
Head of Quality Control
Job Description:
- Listen in on incoming and outgoing calls to ensure excellent customer service and friendly calling
- Train new hires on the importance of following scripts and on best practices during a call
- Monitor operators’ product knowledge, ability to handle objections and call closure
- Track performance of individual scripts and operators
- Create call scripts for new product and based on client's requirement
- Prepare quality reports for floor managers and clients
- Update procedures and scripts based on customer response and changing business needs
Required Skills:
Product Knowledge Closure Operators New Hires Quality Control Customer Service Business