West Java, Indonesia
Service Center Manager
Job Description:
Main Responsibilities:
• Achieve the operation KPIs and business goals by communicating and providing full functional
support to the Ground Operations management team.
• Ensure the performance of all vendors in line with the team and meet network standards.
• Liaise with local authorities such as Labor Department, Police Department and Customs Excise
in meeting industry and authorities’ standards and requirements.
• Work close with Gateway operations while implementing countries operational initiatives.
• Ensure the process between Service Centre and Gateway operation is in line with network
standards.
• Support the business acquisition process and provide after-sales support in order to achieve
revenue and profitability targets.
• Manage all customers’ inquires and ensure high-quality services provided.
• Liaise with Operations Support Management ensuring smooth operation in the owner-operator
system.
• Ensure employees in Operations are trained and developed to meet business and succession
needs.
• Achieve market-leading transit time, data quality and service performance targets. Manage the
measurement, monitoring and actions for improvement.
• Ensure that company meets/improves upon its regulatory and environmental obligations while
actively leading initiatives to remove trade impediments.
• Ensure proper maintenance of the facility, equipment and infrastructure in accordance with
regional guidelines and company image.
• Ensure Operations team remains within cost targets and seek means by which to manage costs
whilst maintaining/improving service and productivity levels.
• Oversee Security practices to ensure policies and business needs are met.
• Roll out projects to address global/regional and network imperatives and programs.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of
Global, Regional and Country objectives and targets.
• Ensure operational practices and procedures are compliant with global/regional and network
operation policies.
• Work with the Sales / Commercial / Services Team to propose value-added services and
solutions to existing and new potential customers.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost-consciousness.
• Identify training needs and opportunities to develop a highly-skilled functional department.
• Develop KPIs with team members and monitor individual performance.
• Willing to be placed in Jabodetabek area
Requirements:
• Minimal Bachelor Degree with related experiences
• 5 years of operations experience, preferably within the transportation or logistics industry,
including a proven Supervisory role
• Having good knowledge of Software skills (Word, Excel, PowerPoint, etc.) include software
skills for company Systems
• Excellent Communication skills (English), spoken and written
• Effective analytical problem-solving skills & high-level reasoning
• Well-developed planning and organisation skills
• Focused on identifying and understanding each customer’s needs.
Expresses and acts on
desire to assist customers in an efficient and friendly manner.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence
of steps to ensure that activities and objectives are efficiently achieved. Is structured with a good personal organization. Schedules time effectively and use efficient work methods
and tools.
• Makes timely and appropriate choices based on accurate analysis and experience. Uses
sound judgment even in conditions of uncertainty. Anticipates impact of decisions and
plans on how to manage risk.
• Facilitates the development of others through personal involvement in coaching,
mentoring and sponsorship. Creates an environment that fosters learning, growth and
development to improve the company's capability to achieve the strategic vision.
• Knows the talent needs of the team. Attracts and develops the people who can meet those
needs. Encourages effective cooperation among team members and between teams.
Inspires team spirit and the commitment to achieve high standards of performance.
• Persuades others of the value of an approach or idea. Gains commitment and support and
gets others to willingly take action.
• Provides both verbal and written information in a timely, clear and concise manner.
Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens
attentively, and summarizes or asks questions, when needed, to clarify information.
• Challenges self and others to exceed standards and achieve extraordinary results, striving
for best in class. Is not easily deterred when obstacles or delays are encountered.
Required Skills:
Sponsorship Logistics Analysis Operations Excel Cooperation PowerPoint Operations Management Mentoring Infrastructure Transportation Schedules Coaching Security Vendors Software Communication Planning Maintenance Business Sales English Training Management